Amber Sound has supplied the Royal Shakespeare Company (RSC) with a brand-new in-house hearing assistance system courtesy of Sennheiser TourGuide.
As the preferred audio supplier to the RSC, Amber Sound was contacted by its head of sound Jeremy Dunn who wanted to upgrade its 12 year-old, well-worn Sennheiser IEM system. The RSC promotes at least two performances per production that are audio described, therefore the new system needed to be robust like the last one.Amber Sound’s audio support engineer Sam Meredith took a demo system to the RSC allowing Jeremy and the rest of the team to have a first-hand experience with the products and ask any technical questions.
Amber Sound has a strong belief in providing technical support to back up product sales with Sam adding ‘we believe it’s vital to be able to offer demos to customers so they can be confident it’s the right product for them.’
A total of 50 EK2020-D-II receivers are split between the Royal Shakespeare Theatre (RST), the Swan Theatre and The Other Place (TOP) theatre, all completed with six SR 2020-D transmitters. The L 2021-40 rack mount charger is used in RST and the Swan Theatre, whereas the EZL 2020-20L charging and transport case is used in the TOP theatre. The charging and transport case also gives the RSC the ability to take up to 20 receivers on tour.
The system uses channel one on the receiver to run a short audio loop of music and instructions to test the headset and make sure the user is confident with the controls. Channel two is used for audio enhancement and channel three is for audio description.
Jeremy is very happy with the result commenting ‘Amber Sound is always our first call for anything audio. They’ve looked after us for years with first-class customer service so we’ve no reason to go anywhere else.’