Collection: FAQ

Yes, if your order is under £200 excluding VAT then we charge £10 + VAT per order. If your order is over £200 + VAT then we offer a few next day delivery service. Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles costs £20 + VAT.
Yes, if your order is placed and paid for before 2pm we will ship on a next day service to UK mainland addresses
We can offer before 12pm or before 10am delivery at additional cost. The cost for a pre-12 is £15.00 + VAT and the cost of a pre-10am is £20.00 + VAT. You can select this when you get to the delivery options page of your purchase.
We use Parcelforce and once the goods have left the warehouse you should get an email confirming they’ve been collected and then an email the following morning confirming an hour delivery slot.
Yes, in line with the online distance selling regulations we can accept returns if you notify us within 14 days of receipt by emailing sales@ambersound.co.uk. You would need to pay to ship the goods back to us within 14 days of us receiving your email. If the good are not in the same condition that they were sold in then we have the right to charge a restocking fee.
Yes, we will email you a VAT invoice within a few days of shipping your order. If you haven’t received it within three days of receiving your order please email us at sales@ambersound.co.uk.
Not currently, but once we do there will be a list of countries here to show cost and transit times.
If you need something and we don’t have it in stock please email us at sales@ambersound.co.uk and we may be able to get it sent direct to you and you can still purchase it through the website.
Any questions? If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.