Internal Sales & Customer Support 

Location: Office-based  

Working Hours: Monday to Friday, 10:00 AM – 6:00 PM  

Salary: £40,000 – £45,000 (Depending on experience)  

Company Benefits:

  • Relaxed working environment

  • Performance and profit-related Christmas bonus 

  • Free on-site parking 

  • Paid lunch hour 

  • Workplace pension, fully funded by employer (after 3 months) 

  • Private healthcare (after 1 year) 

  • Mileage paid for occasional business use of own car 

 

About Amber Sound  

At Amber Sound, we supply professional audio, communications, and production technology to some of the UK’s leading venues, production companies, theatres, corporate event teams, and live events professionals. We pride ourselves on providing the highest level of customer service and building strong, trusted relationships across the industry.  

Role Overview  

We are looking for an engaging, customer-focused Internal Sales & Customer Support Executive to join our growing office-based team. In this role, you will serve as a primary point of contact for client inquiries over phone and email, managing customer relationships, supporting our field sales team, and overseeing order processing across our internal ERP and e-commerce platforms.  

Amber Sound is a small business, and fitting into the team is crucial. As part of our collaborative culture, you will cross-train with warehouse operations to assist with dispatch or packing during operational periods when needed.  

Key Responsibilities  

  • Customer Relations & Technical Support: Handle incoming email and phone enquiries, building customer relationships and assisting with basic technical audio queries.  

  • Field Sales Support: Support colleagues in the field who handle more detailed and complex technical inquiries.  

  • ERP & Website Management: Manage internal sales operations, ensuring orders are processed correctly via our internal ERP system and website, and assist with pricing updates across both platforms.  

  • Sales Administration: Oversee all administrative tasks related to sales operations and resolve internal or external sales admin issues proactively.  

  • Trade Shows & Events: Assist with company presence at trade shows and industry events.  

  • Operational Cross-Support: Step in to assist warehouse colleagues with order dispatch or stock handling during busy periods.  

Essential Skills  

  • Communication & Interpersonal: Excellent written and verbal communication, a warm, professional telephone manner, and strong relationship-building skills.  

  • Organization & Accuracy: Exceptional time management, record-keeping, high attention to detail, and comfort working with numeric data.  

  • Mindset & Problem Solving: Self-motivated, proactive problem-solver with logical thinking, common sense, and the ability to work independently under minimal supervision.  

  • Digital Literacy: Fully computer-literate with the ability to quickly master internal business systems and e-commerce platforms.  

  • Teamwork & Attitude: Positive, "can-do" attitude, punctual, respectful, and eager to support colleagues across a close-knit business.  

Desirable Skills  

  • Experience and understanding the pro audio industry  

  • Experience of working with Business Central 365  

  • Knowledge of Shopify  

  • (Full training will be given to the right candidate) 

To apply please send a CV and cover letter to jobs@ambersound.co.uk